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Information Technology Security Specialist

Georgetown, Guyana

The Information Technology Security Specialist should be adept in diagnosing and managing hardware and software related computer issues, have in-depth knowledge of network video recorder systems, security cameras and Wide Area Networks (WANs). This candidate must possess skills in Networking, Transmission Control Protocol/Internet Protocol (TCP/IP), Port Forwarding, and diagnostics skills that contribute to the success of the organization.

RESPONSIBILITIES: 

1. Effectively troubleshoot issues arising from employee’s workstations, computers, and peripheral devices. Capture these events in the company’s Helpdesk system.

2. Install and configure appropriate hardware and software systems where required.

3. Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving Key Performance Indicators (KPI’s). Employee will be responsible for reporting daily on these KPIs.

4. Organize and schedule routine service and maintenance of computer hardware for all office locations. These include physically opening the devices and removing dust and debris from both computers and printers to ensure optimal operation, replacing faulty parts, and documenting all activities within. 

5. Conduct stock-taking of inks for printers and IT related stock. (Laptops, monitors, printers, etc.)

6. Camera Uptime Reporting – The employee will be responsible for sending out daily reports on camera uptime and escalating to the Information and Communication Technology (ICT) Coordinator where necessary.

7. Troubleshoot camera system issues e.g., restoring cameras that went offline, installation and repair of cameras, cable management, and any software issues arising with the Network Video Recorder (NVR).

8. Ensure optimal functioning of all IT related systems for security

9. Research camera and security systems and present findings to management

QUALIFICATIONS AND EXPERIENCE:  
• A minimum of five (5) subjects CSEC, including passes at Mathematics and English Language. 
• A minimum of two (2) years’ experience in a similar field.

HSSEQ RESPONSIBILITIES:
• Observe all health and safety rules and regulations.
• Stop all work if any unsafe conditions exist or unsafe practices are observed
• Report any unsafe conditions or practices to your Supervisor.
• Understand how to perform jobs assigned in accordance with operating procedures and/or work instructions.
• Do not undertake any job you do not understand – ask your immediate Supervisor once there is any doubt.
• Wear and use all safety equipment required to ensure the safe execution of the specific job.
• Participate in mandatory toolbox meetings, safety meetings and training sessions (internal and/or external) as required. 
• Report all incidents immediately to your Supervisor.
• Cooperate during incident investigations so that the incident causes can be determined, and corrective action taken; and
• Tag and Report any and all defective tools or equipment immediately.
• Follow and maintain Company standards of Quality in accordance with Company Quality System requirements.
• Adhere to the guidelines stated in the Policy Manual.

KNOWLEDGE, SKILLS, ABILITIES, CHARACTERISTICS:
• Enjoyable to work with – especially with direct team members.
• Highly reliable - your supervisor and co-workers must have confidence that when assigned a task, you will get it done in a timely manner         with a high quality of work.
• Management of time and tasks – can work on multiple tasks, meet KPIs, reorganize and work on high priority tasks, handover tasks when         going on leave.
• Attention to details -Be able to fix small types of oversight before a task is completed.
• Strong Communication Skills – Be able to communicate effectively with personnel’s internal and external. 

WORKING CONDITIONS:
• Physical demand - Primarily Office work, and some remote work required to resolve technical issues.
• May attend virtual or in-person workshops, meetings, etc.

DEADLINE: August 27th, 2021

Interested persons can submit their applications to our office at 23 Brickdam, Stabroek Georgetown or via our website www.eldoradooffshore.com. Or via email recruitment.gy@eldoradooffshore.com



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