CUSTOMER CARE SPECIALIST
Customer Care Specialist
The Customer Care Specialist must be an expert on the products and services offered by our Client and be able to successfully manage operations to deliver on the customer promise. The successful candidate must have the ability to efficiently address customer concerns and ensure that a high customer retention rate is maintained.
§ Work directly with our internal departments to gather information Provide excellent customer service.
§ Manage the invoicing process which includes verifying and signing off all invoices, dispatching of invoices for all customers Immediately respond to emergencies to provide necessary assistance to employees and customers.
§ Assist in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness Maintains organization's stability and reputation by complying with legal requirements.
§ Maintain key performance indicators (KPI’s) for customer responsiveness, generating invoices, dispatching invoices, and sorting invoicing queries.
QUALIFICATIONS AND EXPERIENCE:
· BSC in Communications/Psychology/Sociology or related field.
· Project management experience/qualification will be an asset.
· Customer service experience will be an asset.
DEADLINE: June 30th,2021