Information Technology Security Specialist
The Information Technology Security Specialist should be adept in diagnosing and managing hardware and software related computer issues, have in-depth knowledge of network video recorder systems, security cameras and Wide Area Networks (WANs). This candidate must possess skills in Networking, Transmission Control
Protocol/Internet Protocol (TCP/IP), Port Forwarding, and diagnostics skills
that contribute to the success of the organization.
1. Effectively troubleshoot issues arising from employee’s workstations, computers, and peripheral devices. Capture these events in the company’s Helpdesk system.
2. Install and configure appropriate hardware and software systems where required.
3. Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving Key Performance Indicators (KPI’s). Employee will be responsible for reporting daily on these KPIs.
4. Organize and schedule routine service and maintenance of computer hardware for all office locations. These include physically opening the devices and removing dust and debris from both computers and printers to ensure optimal operation, replacing faulty parts, and documenting all activities within.
5. Conduct stock-taking of inks for printers and IT related stock. (Laptops, monitors, printers, etc.)
6. Camera Uptime Reporting – The employee will be responsible for sending out daily reports on camera uptime and escalating to the Information and Communication Technology (ICT) Coordinator where necessary.
7. Troubleshoot camera system issues e.g., restoring cameras that went offline, installation and repair of cameras, cable management, and any software issues arising with the Network Video Recorder (NVR).
8. Ensure optimal functioning of all IT related systems for security
9. Research camera and security systems and present findings to management