The Specialist should be adept in diagnosing and managing hardware and software related computer issues, have 

in-depth knowledge of network video recorder systems, security cameras and wide area networks (WANs). This 

candidate must possess skills in Networking, Transmission Control Protocol/Internet Protocol (TCP/IP), Port 

Forwarding, and diagnostics skills that contribute to the success of the organization

KEY DUTIES AND RESPONSIBILITIES: 

1. Effectively troubleshoot issues arising from employee’s workstations, computers, 

and peripheral devices. Capture these events in the company’s Helpdesk system.

2. Install and configure appropriate hardware and software systems where required.

3. Track and monitor day-to-day performance of systems, and conduct analysis with the 

goal of improving performance (KPI’s). Employee will be responsible for reporting 

daily on these KPIs.

 4. Organize and schedule routine service/maintenance of computer hardware for all 

office locations. These include physically opening the devices and removing 

dust/debris from both computers and printers to ensure optimal operation, 

replacing faulty parts, and documenting all activities within.  

5. Stocking taking of inks for printers and IT related stock. (Laptops, monitors, printers, 

etc.)

 6. Camera Uptime Reporting – The employee will be responsible for sending out daily 

reports on camera uptime and escalating to the IT Technician where necessary.

 7. Troubleshoot camera system issues e.g. restoring cameras that went offline, 

installation and repair of cameras, cable management, and any software issues 

arising with the NVR.

8. Executing tests on various camera systems across the company's offices.

9. Ensure optimal functioning of all I.T related systems for security

10. Research Camera and Security Systems and present findings to management

QUALIFICATIONS AND EXPERIENCE: 

• A minimum of 5 subjects CXC passes inclusive of Mathematics and English Language.

• A BSc in Computing will be an asset

• Minimum of 1 year experience in a similar field

SUPERVISORY DUTIES:

None

HSSEQ RESPONSIBILITIES:

• Maintain standards of safety and comply with Company’s Health, Safety & Environment Management 

System requirements.

• Observe all health and safety rules and regulations.

• Stop all work if any unsafe conditions exist or unsafe practices are observed.

• Report any unsafe conditions or practices to your supervisors.

• Understand how to perform jobs assigned in accordance with operating procedures and/or work 

instructions.

• Do not undertake any job you do not understand – ask your immediate Supervisor once there is any 

doubt.

• Wear and use all safety equipment required to ensure the safe execution of the specific job.

• Participate in mandatory toolbox meetings, safety meetings and training sessions (internal and/or 

external) as required. 

• Report all incidents immediately to your supervisor.

• Cooperate during incident investigations so that the incident causes can be determined, and corrective 

action taken.

• Tag and report all defective tools or equipment immediately.

• All staff are to adhere to the guidelines stated in the Policy Manual.

KNOWLEDGE, SKILLS, ABILITIES, CHARACTERISTICS:

• Enjoyable to work with – especially with direct team members.

• Highly reliable - your supervisor and co-workers must have confidence that when assigned a task, you will 

get it done in a timely manner with a high quality of work.

• Management of time and tasks – can work on multiple tasks, meet KPIs, reorganize and work on high 

priority tasks, handover tasks when going on leave.

• Attention to details -Be able to fix small types of oversight before a task is completed.

• Strong Communication Skills – Be able to communicate effectively with personnel’s internal and external.

WORKING CONDITIONS

• Physical demand - Primarily Office work, and some remote work required to resolve technical issues.

• May attend virtual or in-person workshops, meetings, etc.