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Customer Care Specialist

Georgetown, Guyana

The Customer Care Specialist must be a champion for Customer Service excellence. The individual must be passionate about customer satisfaction and retention through well-developed verbal and written communication and relationship building skills. He/ She must be an expert on the product or service offered by our company and be able to describe its features and details to customers. The ability to efficiently address customer concerns and ensure that a high customer retention rate is maintained is a requirement of this position.

Responsibilities

•       Develop and maintain efficient reporting mechanisms to provide leading and lagging indicators of Customer Satisfaction.

•    Be the point of contact to identify and collate customer urgencies BEFORE they become concerns.

•    Champion all escalation needed from Operations, the Operations Head, and the department head.

•    Efficiently communicate with customers via email, over the phone and in person to build and fortify relationships. 

•       Ensure client invoices are reviewed and dispatched 24-48hrs after receiving.

•       Query incorrect Invoices and work with the Finance to resolve within 5 days.

•       Ensure all invoicing queries are closed off within 5 working days.

•       Ensure daily or weekly updates are provided to the clients on any queries and action items.

Must Have

•       Minimum of a certificate in Communications, Business Administration, or a related field

•       At least three (3) years’ experience in a similar field.

•       Knowledge of customer care, accounts receivables and invoicing as it relates to offshore operations would be an asset.

•       Understanding of general customer experience best practices.

•       Outstanding knowledge of MS Office

•       Excellent communication and people skills.

•       Aptitude in problem-solving

Closing Date May 31st 2024

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